Frequently Asked Questions

 

What is a Scoot Gift Voucher?

 
A Scoot Gift Voucher is an electronic cash-value voucher that can be used to purchase flights on flyscoot.com. Gift Vouchers are not valid for use on Group Bookings.

Gift Vouchers are valid for Scoot operated flights only and cannot be used for interline journeys (where one or more of the flights in your booking is operated by a partner carrier).
 

How can I purchase a Scoot Gift Voucher?

 
You can purchase a Scoot Gift Voucher at voucher.flyscoot.com.
 

How much are Scoot Gift Vouchers sold for?

 
Scoot Gift Vouchers are available in pre-defined denominations between a minimum of S$50 and a maximum of S$500. We reserve the right to change the Gift Voucher denominations on sale from time to time.
 

Is there a limit to how many Scoot Gift Vouchers I can buy?

 
You can purchase up to 10 Scoot Gift Vouchers of the same value in each single transaction. Should you require to individually tailor each Gift Voucher, such as adding a personalized message, please purchase each Gift Voucher in a separate transaction.
 

How will the recipient receive their Scoot Gift Voucher?

 
You can indicate the delivery instructions for your Scoot Gift Voucher on the website.

  1. Email to yourself: You can choose to receive the Scoot Gift Voucher directly, and give to the recipient personally.

  2. Or

  3. Email to the recipient: The Scoot Gift Voucher will be sent automatically to the recipient via email, with an optional personalized message from you. A purchase receipt will be emailed to you for your records.
 

When will I receive the Scoot Gift Voucher?

 
After confirmed payment, your receipt and Scoot Gift Voucher will be issued and sent via email within the next 1 hour.
 

How long is the Scoot Gift Voucher valid?

 
Scoot Gift Vouchers are valid for 12 months (1 year) from the time of purchase. Please note that the booking must be completed within this time however the flight booked can depart after this date. The validity period of a Scoot Gift Voucher cannot be extended.
 

Is there a fee charged for a voucher purchase?

 
No fees are charged for your purchase. You only have to pay the total Scoot Gift Voucher value you want to purchase.
 

Does the recipient have to be the person using the Scoot Gift Voucher?

 
No, Scoot Gift Vouchers are not nominative. Please make sure you keep the voucher code(s) safe, as once redeemed, Scoot is unable to reverse the redemption.
 

What if I did not receive any email for my Scoot Gift Voucher?

 
Please check as the email may have landed in your spam folder. If not, please contact our Scoot Call Centre and provide your purchase reference number.
 

Can I modify the value of a Scoot Gift Voucher once it is issued?

 
No, once a Scoot Gift Voucher is issued, it cannot be modified or cancelled. Scoot Gift Vouchers are not refundable and not redeemable for cash.
 

Where can I redeem a Scoot Gift Voucher?

 
Scoot Gift Vouchers can be redeemed at the last booking step (Review & Payment) on flyscoot.com. Gift Vouchers are not valid for use on Group Bookings. Gift Vouchers are valid only for Scoot operated flights only and cannot be used for interline journeys (where one or more of the flights in your booking is operated by a partner carrier).

Vouchers can also be redeemed via the Scoot Call Centre. Please note that a booking fee applies for all Call Centre bookings.

Scoot Gift Vouchers cannot be redeemed for onboard purchases, or third party services, including but not limited to, travel insurance, hotels or car hire.
 

What can I use my Scoot Gift Voucher for?

 
A Scoot Gift Voucher can be redeemed for the purchase of Scoot operated flights booked on flyscoot.com. Gift Vouchers are not valid for use on Group Bookings.

The Gift Voucher is valid for redemption against the flight fare, baggage, meals, seats, associated taxes, charges and fees which are part of the flight booking. Please note that Gift Voucher cannot be applied on non-flight service fees and/or penalties. These include but are not limited to Male Airport Service Charge and change fees due to a change made in your booking. Gift Vouchers are not applicable for purchases of third party services, including but not limited to, travel insurance, hotels and car hire.
 

What if the value of my Scoot Gift Voucher is more than the price of my booking? Can I receive a refund of the remaining balance?

 
No, there is no refund for a remaining balance. Please also note that the Gift Voucher cannot be used for another booking and that any remaining value will be forfeited.
 

What if the value of my Scoot Gift Voucher is less than the price of my booking?

 
If the value of Scoot Gift Voucher does not cover the entire booking, the remaining balance must be paid with credit card. Please note that processing fees may apply for credit card payment.
 

How many vouchers can I redeem per booking?

 
You can redeem up to two vouchers per booking.