Terms & Conditions

The Scoot Gift Voucher service (“Gift Voucher”) allows you to select and purchase a virtual gift voucher which can be used toward the purchase price of flight tickets and related services with the airline Scoot Tigerair Pte Ltd (“Scoot”, “we”, or “us”) operated flights.

The following Terms and Conditions apply when you use Gift Voucher.
 

Purchasing a Gift Voucher

 
Gift Vouchers are available for purchase on flyscoot.com in a range of pre-defined denominations between a minimum of S$50 and a maximum of S$500. You may purchase a single Gift Voucher or up to 10 Gift Vouchers in a single transaction.
 
Gift Vouchers are valid for 1 year (365 days) from the moment of purchase and cannot be extended.
 
Delivery
 
The person who makes payment for the Gift Voucher is considered the buyer (“Buyer”).
 
The person the Buyer chooses to send or give the Gift Voucher to is considered the recipient (“Recipient”).
 
The Gift Voucher will be delivered electronically by email. You may indicate at the time of purchase whether the Gift Voucher should be sent to the Buyer, or, to a Recipient. In all cases, a receipt will be delivered by email to the Buyer.
 
Scoot is not responsible for any Gift Voucher that is undeliverable or not received due to inaccurate delivery information provided by the Buyer. In order to ensure that delivery information has been entered accurately, we recommend that you check all details prior to finalising your purchase.
 
Payment
 
Gift Vouchers may be purchased using debit or credit card. Payment in full must be made before a Gift Voucher will be issued. Following successful payment, a receipt and the Gift Voucher will be delivered electronically by email to the address(es) indicated at time of purchase.
 

Redeeming a Gift Voucher

 
A valid Gift Voucher code is required for redemption.
 
Gift Vouchers are redeemable online at flyscoot.com or by calling the Scoot Call Center. An additional booking charge may apply for bookings made via the Scoot Call Centre. Gift Vouchers are not valid for use on Group Bookings.
 
Gift Vouchers may only be used for travel on flights operated by Scoot only. Gift Vouchers cannot be used to book interline journeys (itinerary with combination of Scoot and non-Scoot operated flights). Gift Voucher use may be restricted with certain promotional offers.
 
A Scoot Gift Voucher can be redeemed for the purchase of Scoot operated flights booked on flyscoot.com. The Gift Voucher is valid for redemption against the flight fare, baggage, meals, seats, associated taxes, charges and fees which are part of the flight booking. Please note that Gift Voucher cannot be applied on non-flight service fees and/or penalties. These include but are not limited to Male Airport Service Charge and change fees due to a change made in your booking. Gift Vouchers are not applicable for purchases of third party services, including but not limited to, travel insurance, hotels and car hire.
 
The Gift Voucher can be used for full or partial payment of a new flight booking. If your Gift Voucher has a value less than the booking cost, the difference must be paid with another accepted form of payment for which a service fee may apply. If the Gift Voucher has a value greater than the booking cost, the remaining Gift Voucher value will be forfeited.
 
Up to two gift vouchers may be redeemed in a single transaction or purchase.
 
Gift Vouchers can be issued only in Singapore dollars (“SGD”). If a Gift Voucher is used for a purchase in a currency other than SGD, the Gift Voucher value will be converted to that currency using a dynamic currency conversion.
 
In the event of you having trouble redeeming a voucher, please contact the Scoot Call Center.
 

Your Rights & Responsibilities

 
You are responsible for maintaining the confidentiality of your Gift Voucher code provided by Scoot.
 
All persons who purchase, redeem or attempt to purchase a Gift Voucher, must have reached the legal age of majority in their country of residence at the time when the purchase is completed. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Gift Voucher to these Terms and Conditions. Once your purchase is completed, you are legally bound to complete payment for the total Gift Voucher value and final price stated. There will be no refunds, credits, modifications or exchanges of the product once your Gift Voucher has been purchased.
 

Fraud

 
Gift Vouchers cannot be resold; unlawful resale or attempted resale is grounds for seizure and cancellation of the Gift Voucher without compensation.
 
Scoot reserve the right to refuse, suspend, hold for review or cancel any Gift Voucher, or booking paid by Gift Voucher, for which fraud is suspected, for Gift Vouchers mistakenly issued in an incorrect denomination, or for any other violation of the present Terms and Conditions.
 
Scoot reserve the right to deactivate or reject any Gift Voucher issued or procured, directly or indirectly, in connection with fraudulent actions.
 

Our Rights & Responsibilities

 
To use the service, you have to provide the identification details requested. Your identification details are strictly personal and confidential. Scoot takes the necessary organisational and technical measures in order to ensure an adequate use of the service. All information is accessed, managed and stored in a secure way at all times.
 

General

 
Gift Vouchers are not credit or debit cards and have no implied warranties.
 
Unless otherwise provided by any International Convention or any other applicable law, government regulations, orders or requirements these Terms & Conditions shall be governed by the laws of Singapore and any dispute will be governed by the courts of Singapore.
 
In all cases, the Scoot Conditions of Carriage and Terms and Conditions will apply to flight bookings paid by Gift Voucher. These Terms and Conditions should be read in conjunction with Scoot Conditions of Carriage and Privacy Policy and are hereby incorporated into and form part of these Terms and Conditions. In the event of any contradiction between the Terms and Conditions in any language other than English language, the Terms and Conditions in the English language shall always prevail.
 
Scoot reserve the right to amend these Terms & Conditions at any time without notice to you.
 

Refunds

 
Gift vouchers are not refundable and cannot be returned or redeemed for cash or credit, except where required by law.
 
In the event that a booking or service purchased using a Gift Voucher is refunded, the value that was originally paid for by the Gift Voucher will be refunded to a new Gift Voucher.
 

Managing your use of cookies

 
Most web browsers (such as Internet Explorer, Mozilla Firefox and Safari) are set to automatically accept cookies as the default setting. If you don’t want to receive cookies or other tracking technologies, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. You can also delete cookies that have already been set. The “Help” function within your browser should tell you how. Note however, that if you use your browser settings to block or refuse cookies (including essential cookies) this may affect your use of our site, you may lose some of the functionality of our site and you may not be able to access all or parts of our site. Please also visit www.allaboutcookies.org for more information about cookies and how to disable them.
 

Contact

 
Any questions, comments or requests regarding these Terms & Conditions should be made to the Scoot Call Center.